A full refund is possible within 24 hours after the purchase of the proxy. Therefore, we strongly recommend you to check it as soon as possible after receiving the IP address.
As for Dofus and Silkroad proxies, the refund is available within the first 60 minutes since the order has been processed. Hence, you are advised to check such proxies once they have been delivered.
A partial refund is possible in deduction to the cost of the lease term that was used.
The minimum amount for a refund to crypto wallets (Bitcoin, Ripple, Ethereum, Litecoin ... etc.) is 70 USD.
Important! If the IP block/ban occurred due to actions performed by you directly during the use of the IP address, we reserve the right not to perform a replacement. In order to avoid such situations, we strongly recommend you to familiarize yourself with the site/service policy in which you plan to use our addresses.
We inform you that when you request a refund, if you refuse to purchase, the refund can be made only to the same bank card or payment system with which payment was made.
We guarantee performance precisely for the purposes that you indicated when buying a proxy, so if you purchased a proxy, for example, for Telegram and it is absolutely functional and does not work on Instagram, this is not a reason for a replacement.